Shipping policy
Shipping policy
This Shipping policy describes how orders from RAFFAELE MURGIA are prepared, dispatched and delivered. It covers every consumer electronics article offered in this store.
Order processing time
Orders are prepared and packed in 1-3 business days after payment is confirmed. Orders placed on a weekend or a public holiday are processed on the next business day.
Estimated delivery time
Estimated delivery time is 15 business days from dispatch, depending on the destination country and the local carrier network. Remote areas and islands may take a little longer. Business days exclude weekends and public holidays.
Shipping cost
Shipping is calculated at checkout from the delivery distance and the destination country, based on the weight and the size of the parcel. The exact amount is always shown before you pay, so nothing is added afterwards.
Tracking
When your order is dispatched you receive a confirmation email with a tracking number. Tracking can take up to 48 hours to show the first scan, and updates may pause while a parcel moves between countries.
Customs, duties and taxes
Orders are shipped from Italy. Deliveries inside the European Union do not normally incur customs duties. For destinations outside the European Union, import duties, taxes and handling fees may be charged by the carrier or the local customs authority and are the responsibility of the recipient.
Incorrect address
Please check the shipping address before completing an order. If you notice a mistake, email us as soon as possible: an address can only be amended before the order is fulfilled. If a parcel comes back to us because the address was incomplete or nobody collected it, we will contact you to arrange reshipment, and a new shipping charge may apply.
Lost or damaged parcels
Contact us within 7 days if a parcel appears lost, and within 48 hours of delivery if it arrives damaged, with photographs of the article and the packaging. We open a case with the carrier and keep you updated until it is resolved.
Questions
For any question about processing, delivery or tracking, email support@brixhaloguild.shop or call +39 041 522 3388.
Contact us
RAFFAELE MURGIA
Via Umberto I° 23, Premariacco, UD 33040, Italy
Email: support@brixhaloguild.shop
Phone: +39 041 522 3388